Return & Refund Policy for Sardar Collection
1. Overview
At Sardar Collection, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with a product you purchased from www.sardarcollections.com
, you may be eligible for a return and/or refund under the terms below.
2. Return Eligibility & Timeframe
Products may be returned within 30 calendar days from the date of delivery.
The item must be in unused or ‘as described’ condition, with all original packaging, labels, and accessories intact.
To initiate a return, please contact us at [insert your support email] with your order number and reason for return; we will provide instructions.
Returns after the 30-day window may be refused, unless otherwise required by law.
3. Return Process
Once the return request is approved, you will receive a return shipping address and instructions.
The customer is responsible for shipping the item back, unless Sardar Collection offers a pre-paid return label (this will be clearly indicated at the time of approval).
Items must be shipped back within 7 calendar days after your return request is approved.
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
4. Refunds
If your return is approved, a refund will be processed within 5 business days.
Refunds will be issued to the original payment method used at the time of purchase.
Shipping & handling charges paid at the original time of purchase are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
If a restocking fee applies (rare), it will be clearly communicated before approval of the return.
5. Exchanges
If you wish to exchange an item for a different size, colour, or variant, please contact us at [email] with your order number.
Exchanges are subject to stock availability.
The new item will ship once the returned item is received and processed.
6. Non-returnable / non-exchangeable items
Certain items cannot be returned or exchanged, including but not limited to:
Items marked “Final Sale” or “Non-Returnable” at purchase
Opened or used items without original packaging
Items damaged by misuse, negligence, or improper handling
Gift cards, downloadable software, or digital content
7. Shipping for Returns
You are responsible for the cost of return shipping unless the return is due to Sardar Collection’s error.
We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
If the returned item is lost or damaged in transit and you are responsible for return shipping cost, Sardar Collection is not liable for such loss.
8. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 calendar days of receipt with photos of the defect or incorrect item.
We will cover the return shipping in this case and provide a replacement or full refund, at your option.
9. Policy Changes
Sardar Collection reserves the right to update or change this policy at any time. Any changes will be posted on this page with the “Last Updated” date below, and will apply only to purchases made after the revision.
Last Updated: [20-10-2025]
10. Contact Information
For any questions or assistance regarding returns or refunds, please contact:
Email: [info@sardarcollections.com]
Phone/WhatsApp: [03132175105]
Address: [House 143 sactor CII, Township Block 6 Lahore].
